Terms of service

Last updated: 30 August 2026

These terms are the agreement between you and Craftrun. They are written to be read. If something here seems unfair or unclear, email us and say so — we would rather fix a term than argue about one.

Nothing in these terms removes or limits rights you have by law. If you are a consumer, the Consumer Rights Act 2015 gives you statutory rights that these terms cannot take away, including that digital content and services must be of satisfactory quality, fit for purpose and as described. Where any term here conflicts with those rights, your statutory rights win.

Who we are

Craftrun is business software for UK sole traders and micro-businesses, operated from Scotland. You can reach us at hello@craftrun.co.uk.

Your account

• You must be 18 or over and able to enter into a contract.
• The details you give us must be accurate — particularly your business name and contact details, because your customers see them on your booking page.
• You are responsible for keeping your password safe and for anything done through your account. Tell us immediately if you think someone else has access.
• One account is for one business. On plans that include team members, each person should have their own login rather than sharing yours.

The free trial

• The trial lasts 14 days and includes the full product.
• We do not ask for card details to start it. There is no automatic conversion to a paid plan and no charge at the end. If you do nothing, the account simply pauses and nothing is taken.
• One trial per business. We may end a trial early if it is being abused.

Subscriptions and payment

• Plans are billed monthly or annually in advance in pounds sterling, at the price shown on our pricing page when you subscribe.
• Payment is taken by Stripe. We do not see or store your card number.
• Craftrun takes 0% commission on your bookings. We do not take a share of what your customers pay you. Card processing fees on payments your customers make are charged by Stripe and are separate from your subscription.
• Subscriptions renew automatically at the end of each period until you cancel. We will email you before an annual renewal.
• If we change our prices we will give you at least 30 days' notice by email. A price change never applies to a period you have already paid for, and you can cancel before it takes effect.
• If a payment fails we will retry and email you. If it remains unpaid we may suspend the account. Your data is retained during suspension.

Cancelling

• You can cancel at any time from your account settings. There is no minimum term, no notice period and no cancellation fee.
• Cancellation takes effect at the end of the period you have paid for. You keep full access until then, and we do not pro-rate a refund for the unused part of a period, except where the cooling-off right below applies or where the law otherwise requires it.
• You can export your clients, bookings, quotes and financial records as CSV before and after cancelling.

14-day cooling-off period for consumers

If you are a consumer rather than a business, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you 14 days from the day you subscribe to change your mind and get a refund. Because a subscription gives you access immediately, you are asked to agree at checkout that the service starts straight away; if you then cancel within the 14 days, we refund what you paid less a proportionate amount for the days you had access. Email hello@craftrun.co.uk to exercise this — you do not need to give a reason.

Most Craftrun users are sole traders subscribing for business purposes, in which case this particular right does not apply. The cancel-any-time terms above still do.

Acceptable use

You agree not to use Craftrun to:

• break the law, or help anyone else to;
• send unsolicited marketing. If you use Craftrun to email your clients, you are responsible for having a lawful basis to contact them under UK GDPR and PECR;
• upload content that is unlawful, deceptive, or infringes someone else's rights, including passing off another business's name or trade marks as your own;
• take payments for goods or services you do not intend to provide, or misrepresent what a booking includes;
• attempt to gain access to another business's data, probe or attack our systems, or circumvent limits on your plan;
• resell or white-label the service other than through a plan that expressly permits it;
• place automated load on the service that harms it for other users.

If you breach these rules we may suspend or close your account. Where it is reasonable to do so we will warn you first and give you a chance to put it right, and you will always be able to export your data.

Your data and your customers

• Your business data belongs to you. We claim no ownership of your client list, your prices or your records. We hold them so the product works, and you can export them at any time.
• You are the data controller for your customers' personal data and we are your processor. That means you decide what you collect and why, and you must have a lawful basis for it. Our privacy policy sets out how we handle it on your behalf.
• You are responsible for the accuracy of what you publish on your booking page — your prices, your availability and what a service includes. A quote produced by Craftrun is calculated from figures you entered.

Craftrun is a tool, not an adviser

This is important enough to state plainly. Craftrun helps you keep records and produce figures. It is not accounting, tax, financial or legal advice, and it is not a substitute for an accountant.

• Tax and VAT reports are prepared from what you have entered. If your entries are wrong or incomplete, the reports will be too.
• We do not file anything with HMRC on your behalf. Your VAT returns, Self Assessment and any other obligation remain yours.
• The figures on our pricing calculator are illustrative estimates based on numbers you supply. They are not a forecast, a promise, or a guarantee of any result. See our disclaimer.

Availability

We aim to keep Craftrun available at all times but we do not promise uninterrupted service. We may take the service down for maintenance, and we will give notice for planned work where we reasonably can. We are not responsible for failures caused by things outside our control, such as your internet connection or an outage at a third-party provider.

Limitation of liability

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited — including your statutory rights as a consumer.

Subject to that:

• We are not liable for loss of profit, loss of business, loss of anticipated savings, or indirect or consequential loss.
• Our total liability to you in any 12-month period is limited to the amount you paid us for the service in that period.
• We are not liable for a tax penalty, an incorrect filing, an underpriced job or a missed appointment. Those decisions are yours; we provide the tool you use to make them.
• You remain responsible for keeping your own copies of anything you cannot afford to lose. Export regularly — it takes seconds.

Changes to these terms

We may update these terms. For material changes we will email account holders at least 30 days before they take effect, and you may cancel if you do not accept them. Continuing to use Craftrun after a change takes effect means you accept it.

Ending the agreement

You may close your account at any time. We may end this agreement by giving you 30 days' notice, or immediately if you seriously breach these terms. If we end it without cause, we will refund the unused portion of any period you have paid for. In every case you will be given the opportunity to export your data.

Governing law

These terms are governed by the law of Scotland, and the Scottish courts have jurisdiction. Craftrun is available to businesses across the United Kingdom, and if you are a consumer resident in England, Wales or Northern Ireland, you keep the benefit of any mandatory protections of your own jurisdiction and may bring proceedings in your local courts.

If any part of these terms is found unenforceable, the rest continues to apply.